This Privacy Policy explains how BearHug Labs, Inc. ("My Arc," "we," "us," or "our") collects, uses, stores, and protects your information when you use our Services at my-arc.ai and all its subdomains. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from using our Services.
At My Arc, the privacy of our users is a priority. We are committed to protecting your personal information and maintaining secure and trustworthy practices. This document outlines what information we collect, how we use it, and your rights with respect to your data.
1. Definitions
You or User: The individual accessing our Service.
Company: BearHug Labs, Inc., doing business as My Arc.
Website: my-arc.ai and all subdomains.
Services: The website, application, tools, software, subscriptions, and all related products and services.
Personal Data: Any information that relates to an identified or identifiable individual.
Usage Data: Data collected automatically when using the Service, including technical and behavioral information.
Cookies: Small files stored on your device that enable us to remember your preferences and actions over time.
2. Information We Collect
We collect the following types of information to provide and improve our Services:
Personal Data: When you create an account or use our Services, we may collect your name, email address, and other information you provide during onboarding, including career history, education, and professional experience you share through the AI interview process. This information is used solely to generate your personal brand outputs.
Usage Data: Collected automatically when you use our Services. This may include your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.
Payment Information: All payment transactions are processed by Stripe, Inc. My Arc does not collect, store, or have access to your credit card number, expiration date, or other raw payment card data. We receive only transaction confirmation and billing details necessary to manage your subscription.
Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and improve your experience. You may refuse cookies through your browser settings, though some features of the Service may not function properly without them.
3. How We Use Your Information
My Arc uses collected data for the following purposes:
- To provide and operate our Services, including generating your personal brand statement, career narrative, LinkedIn headline, resume, and cover letter.
- To manage your account and subscription.
- To communicate with you about your account, including service updates and support responses.
- To improve our Services through internal analysis and product development.
- To detect, prevent, and address technical issues and security threats.
- To comply with applicable legal obligations.
We do not use your personal data to build profiles for sale to third parties, for advertising purposes, or for any purpose other than providing and improving the Services you have subscribed to.
4. How We Share Your Information
We do not rent, sell, or share your personally identifiable information with unaffiliated third parties for their marketing purposes.
We may share your information in the following limited circumstances:
AI Service Providers: My Arc uses third-party AI services to process your inputs and generate your personal brand outputs. These providers may process your data as necessary to deliver their services and are subject to their own privacy policies and data protection standards. We take reasonable measures to ensure these providers meet industry security standards.
Payment Processing: Payment transactions are processed by Stripe, Inc. Your payment information is subject to Stripe's privacy policy and security standards. My Arc does not store raw payment card data.
Service Providers: We may engage third-party companies to help operate our Services, such as hosting providers and analytics tools. These providers have access to your data only as necessary to perform their functions and are contractually obligated not to use it for other purposes.
Legal Requirements: We may disclose your information if required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our users or the public.
Business Transfers: If My Arc is acquired, merged, or sold, your information may be transferred to the successor entity, provided that entity agrees to honor the terms of this Privacy Policy.
We may share aggregated, non-personally identifiable information publicly or with partners to show general usage trends. This data cannot be used to identify individual users.
5. Cookie Usage
My Arc uses cookies and similar technologies to enhance and personalize your experience. The types of cookies we use include:
Account and login cookies: Used to manage the signup process, remember your login state, and maintain your session preferences.
Analytics cookies: We use Google Analytics to understand how users interact with our Services, including pages visited and time spent. This helps us improve the product. For more information, see the Google Analytics privacy policy.
Third-party cookies: Some third-party services we use may set their own cookies subject to their own privacy policies.
You can choose to disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our Services.
6. Data Retention
We retain your Personal Data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period unless a longer retention period is required for security or service improvement purposes.
If you cancel your subscription, your data will be retained for a reasonable period to allow you to reactivate your account, after which it will be deleted or anonymized in accordance with applicable law.
7. Deletion of Your Personal Data
You have the right to request deletion of your Personal Data at any time. You may delete certain data directly through your account settings, or contact us at amanda@arch-collective.com to request access, correction, or deletion of your personal information. We will honor your request unless we are required to retain certain data for legal or legitimate business purposes.
8. Security of Your Data
The security of your data is important to us. We employ commercially reasonable safeguards, including encryption and secure servers, to protect your Personal Data. All payment transactions are processed by Stripe using industry-standard PCI DSS compliant security protocols.
While we take appropriate measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. In the event of a security breach affecting your data, we will notify affected users promptly and provide relevant details and recommended actions.
9. Children's Privacy
Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a user under 18 without parental consent, we will take steps to delete that information promptly.
10. Transfer of Data
Your information, including Personal Data, may be stored and processed on servers located in the United States. If you access our Services from outside the United States, you acknowledge and consent to the transfer of your data to the United States, where data protection laws may differ from those in your jurisdiction.
11. Links to Other Sites
Our Services may contain links to third-party websites not operated by us. We strongly advise you to review the privacy policy of any site you visit. We have no control over and assume no responsibility for the content, privacy practices, or security of any third-party sites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on this page and updating the Effective Date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, believe your information is inaccurate, or wish to request access, correction, or deletion of your data, please contact us: